Category Archives: Communication

Want good response rates? It’s all in the timing!

It’s a bit like when you’re telling a funny story or a joke at a party. Rush through the story and get to the punchline too soon – or worse still, interrupt people already deep in conversation – and you’ll … Continue reading

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Are You Wearing a Bag Over Your Head?

Whilst I’m not generally in favour of gross generalisations – every now and then, I feel they do nobody any harm – so here we go. Most of us are pretty dreadful when it comes to blowing our own trumpet. And I … Continue reading

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Communication is the key…

…how many times have you heard that? It’s important in all aspects of life but as small business owners we have to ensure we keep our communication as open, effective and informative as possible to provide the best possible service … Continue reading

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